Shipping and Delivery

PAYMENT OPTIONS

Please see below the available payment options:

Visa and MasterCard (online and in-store)
Paypal (online only)
Cash (in-store only)

Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without cancelling your order. Please Return and Exchange Policy for cancellation policy. Please note, if your order is cancelled, the bank will typically hold the authorized funds for 3-5 business days before crediting your account. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.

ORDER PROCESSING

Once your payment has been cleared and your order begins to be processed, you will be notified via e-mail.

Processing times vary depending on the type of product and are provided in the product description. Wig processing time starts when payment has been cleared AND wig order confirmation form has been submitted. If we do not receive a wig order form confirmation within 1 business day of purchase, the order will be cancelled and a refund will be issued.

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. We will notify you of any corrections or changes and ask for your approval before we complete your order.

TRACKING YOUR ORDER

When your order is shipped, you will receive notification via e-mail and a tracking number will be provided. To avoid any delays in receiving your order, please ensure that your address is complete and correct.

INCORRECT SHIPPING ADDRESS/REFUSED DELIVERY/FAILED DELIVERY

Please note we DO NOT ship to P.O. Boxes. If you have entered your address incorrectly, please contact us immediately via e-mail info@nikkichristina.com. In the event the courier is unable to change the address, Nikki Christina will not be held responsible. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

SHIPPING RATES AND TIMES

All packages are shipped via DHL. If another courier service is used, we notify you via e-mail before the package is shipped. Please see below shipping rates and times based on location.

Local Delivery: USD $5 (next day delivery)
Caribbean: USD$30 (2-3 business days)
Rest of the World: USD$50 (3-7 business days)

SHIPPING DELAYS

Shipping times are a guide and shipping delays may occur which are not the responsibility of Nikki Christina. Please monitor your shipment progressing using the tracking numbers provided.

For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or courier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at info@nikkichristina.com.

INCORRECT OR MISSING ITEM(S)

If you believe that part of your order is missing or incorrect, please contact us immediately at (246) 840-8954 or info@nikkichristina.com. We apologize for any inconvenience.

LOST SHIPMENTS

If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbours who may have signed for and received your order. If you still cannot locate it, please contact us immediately at (246) 840-8954 or info@nikkichristina.com. We will contact DHL right away and initiate a trace for your package and have them start an investigation. We will either send you a replacement or issue a refund for your purchase.

DAMAGED SHIPMENTS

If you package has been delivered and your package has been damaged which resulted in lost of item(s), please keep all original packaging and contact us immediately at (246) 840-8954 or info@nikkichristina.com. We will contact the courier right away to start an investigation. We will either send you a replacement or issue a refund for your purchase.

INTERNATIONAL SHIPMENTS

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.

POLICY CHANGES

Nikki Christina, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.